Terms
Last updated 6 October 2026
These terms explain what Otis does, what it costs and what we each agree to. Questions: team@otisestate.com.
Who we are
Otis is a trading name of KERB PROPERTIES LTD, a company registered in England and Wales (company number 17394401). Registered office: 66 Paul Street, London EC2A 4NA. When you sell with Otis, your contract is with KERB PROPERTIES LTD, and “we” and “us” in these terms mean that company.
What Otis is
Otis is a self-service home-selling service for properties in England & Wales. The app helps you value your home, photograph and film it, prepare a compliant listing, and deal with buyers' enquiries, viewings and offers. You stay in control of your sale and make the decisions — including which offer, if any, to accept.
Valuations
Otis's valuations are estimates generated from public data such as HM Land Registry sold prices, EPC records and postcode data. They are not formal RICS valuations and should not be relied on for lending or legal purposes.
Fees
- Listing fee: £199, paid once for a property before its listing goes live. If you come back to sell the same home again, you do not pay it twice.
- Completion fee: £300, payable only when your home sells.
- There is no commission.
Cancelling
You have fourteen days from paying the listing fee to cancel. If you cancel within that time and did not ask us to start work early, you get the whole fee back. If you asked us to start early, we may keep a fair amount for the work already done and refund the rest. After the fourteen days the listing fee is not refunded.
What we ask of you
- You must be entitled to sell the property, and you must tell us about anyone else who owns it.
- The information, photographs and description you approve must be accurate and not misleading. Otis checks required fields before a listing goes live, but you are responsible for what it says.
- You must complete the identity checks the law requires before a sale can progress.
What we will do
- Provide the app and services described above with reasonable care and skill.
- Pass buyers' enquiries and offers to you promptly and honestly.
- Handle personal data as described in our privacy notice.
Complaints
If something goes wrong, email team@otisestate.com and we will acknowledge your complaint and try to put it right. Nothing in these terms affects your statutory rights as a consumer.
Law
These terms are governed by the law of England and Wales.